China hotel industry has faced the problem of finding qualified employees to provide services that could meet the standards of 5 star hotel standard service. Most service workers in China lack an understanding or appreciation of international service standards. Because China was closed to the West for so long, its standards of living are different from western societies, and a discrepancy in expectation of service quality has existed between foreign companies and service workers. Service was non-existent during the old days of China. Many hotel employees had service attitude problems, which drew constant complaints from international tourists. Also lack of education and training in hospitality management was the major reason for the problem of poor service in China hotel industry .
