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 世界500强企业招聘Japanese Software Support Project Manager/对日项目经理 |
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windy
头衔: 海归少校
加入时间: 2004/06/30
文章: 707
海归分: 28468
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作者：windy 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Job Title: Japanese Software Support Project Manager/对日项目经理
The SGBU Services and TCE organization is chartered with delivering industry leading customer support and value-added services to optimize the Total Customer Experience for our software (OpenView ) customers. SGBU Services and TCE is laser focused on achieving this primary mission.
Within the SGBU Services and TCE organization, the Global Services Delivery (GSD) has dedicated software support professionals responsible for the support delivery value chain. Our primary goal is to ensure delivers against the expectations customers have, relative to the foundation support services they have purchased (post sales technical support). The ultimate measure of success of GSD is our ability to deliver industry leading customer satisfaction, with industry leading employee satisfaction, at best-in-class cost structures.
This position is to join the SGBU-Services GSD team working with customers across in Japan and Asia Pacific. He/she will work with the project manager to develop work plans and release plans for the members of the team.
Responsibilities:
· Monitor and direct day-to-day activities of the team.
· Communicate progress to the Support project manager on customer side in Japan and Asia Pacific.
· Direct training activities for the team to support current and potential future assignments.
· Participate in customer communications, in understanding complex elements of a customer’s business and applying experience.
· Resolve complex customer issues for customers, diagnose remotely in a timely manner with client/server applications.
· To achieve industry leading customer satisfaction and loyalty through delivery of high level technical support to OpenView customers.
· Manager a team to perform enhancement verification and release testing for assigned products; Understanding of technology; Knowledge of Enterprise or Server Application Deployment Solutions.
· Facilitate the success of other parts of through collaborative problem solving, knowledge sharing, mentoring and proactive activities.
Required Qualifications:
· Bachelors Degree education level (Computer System or Japanese preferred).
· Fluent Japanese for customer communication in speaking and writing..
· Documenting knowledge for sharing with customers.
· Acceptable English skill for internal communication.
· Possess strong team leadership skill and escalation management experience.
· Excellent problem solving skills; analytical and diagnostic ability.
· Deliver effective information to the customers via the telephone, e-mail, and/or web.
· Knowledge of server platform such as Windows 2003 or UNIX.
· Knowledge of Networking, Database (Oracle or SQL), or internet services technologies (JAVA XML)
· Extended hour support participation (after hour, weekends, and holidays).
· Ability and desire to effectively interact with people.
· Having strong mindset of customer first and productivity improvement.
Preferable Qualifications:
· Experience of technical support and customer communication, especially Japanese customer support experience.
· Knowledge of OpenView products.
· Communication in Korea or Cantonese.
We highly value candidates with a demonstrated ability to contribute over and above the core role and job definition.
联系人
吕小姐
网址:www.denglongmen.com
E-mail: [email protected]
Tel: 0411-84303517 84303967 88837848 88819289
Fax: 0411-84303517
作者：windy 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 世界500强企业招聘Japanese Software Support Project Manager/对日项目经理 -- windy - (3490 Byte) 2006-2-05 周日, 11:32 (1251 reads)
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