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 猎头职位：欧洲知名外企招聘IT Administrator - Beijing |
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angie0310
头衔: 海归少尉
性别: 
加入时间: 2005/04/18
文章: 21
来自: Beijing
海归分: 2949
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作者：angie0310 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
IT Administrator
Description:
-The IT ADMINISTRATOR position provides support to the R&D users of MSProject Server 2003.
-Works with R&D engineers and technicians to support use of MSProject Server 2003.
-In some cases, the IT ADMINISTRATOR will be able to support the engineer at his desk.
-In most cases, there is no face-to-face dialog, instead the telephone and tools such as sometimes are used to express the difficulty and to provide a solution or a workaround.
-Must keep a record of the actions performed, to measure the activity but also to build a knowledge base that can be shared by other IT Administrator’s in the organization.
-First point of contact for the MSP Server users in case of problem. Be the interface with Level 2 central support
-Provide a solution to the technical problem identified by the engineers, if not he should activate the 2nd level support using the appropriate process
- Analyze and qualify issues as corrections or enhancements and categorize per severity level
- Track issues and escalate problems. Report issues to the PEER application manager
-Support key users in writing Change Requests
-Test corrections / enhancements to validate functionality
-Participate to regression test campaign
-Reports strong line to the local IT manager and dotted line to the MSProject Server application manager.
-Works mostly with the business even though being managed by IT, the IT ADMINISTRATOR is located on business premises not IT premises.
Education and skills:
-Education degrees in IT as well as in Project Management.
-Main requirement is a 2 years hands-on experience using a scheduling tool, to support project managers in complex environments.
-Knowledge of Microsoft project is required.
-Knowledge of Microsoft Project Server is a plus.
-Ability to communicate in English since multiple European sites are being supported and to write in English to build the knowledge base.
-Organization and communication skills required, good ability in writing.
-Requires interpersonal, communication skills.
-Should have some experience, in Desktop support and end user training and communication
-Scope is regional - several BUs in different countries will be supported.
-Job will include regular short travels.
angie zhao
E-mail or MSN: [email protected]
Tel: 010-58692278
作者：angie0310 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 猎头职位：欧洲知名外企招聘IT Administrator - Beijing -- angie0310 - (2358 Byte) 2005-12-12 周一, 16:57 (1385 reads)
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