Worldwide Services/Global Service Delivery
Customer Support Engineer (E)-----Dalian
Responsibility:
Responsible for providing remote post-sales support of hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Supports end-user installations, configurations, upgrades and migrations through problem isolation, verification, resolution and documentation, may include supporting 3rd party products. This is a post-sales remote support position. Works with limited guidance on cases within defined criteria. Provides solutions to a diverse range of moderately complex problems.
Qualifications:
Knowledge of telecommunications products & services preferred.
Requires 1 - 3 years experience.
Associate or bachelors degree in Computer Science or Electrical Engineering.
Proficient English is a must
Able to do shift work
